What is digital body language?

  I'm interested in how people communicate and connect when they aren't face to face or even communicating in real time, perhaps through an asynchronous forum or community such as Slack or Yammer. Lori Niles-Hoffman, Chief Learning Officer at Fuse Universal, has experienced "the seismic shift from classroom to digital" in her career and this... Continue Reading →

Customer service on Twitter

I've been having a few frustrations recently with regards customer and technical service. If you follow me on Twitter, you've probably already got bored of my increasingly frustrated tweets about the level of service from my domain and web hosting company. Through my frustration with Titan Internet's increasingly poor service and what feels like disregard for the... Continue Reading →

Impressions from The Virtual Learning Show #3

Comparing Webex, Adobe Connect and Goto for your virtual sessions Karen  Hyder highlighted that she was going to cover Adobe Connect, GoToTraining and the WebEx Training Centre. Karen gave us a link to a comparison of these on Wikipedia. Karen’s delivery was great to listen to and she had a scary amount of knowledge about all... Continue Reading →

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