What is digital body language?

  I'm interested in how people communicate and connect when they aren't face to face or even communicating in real time, perhaps through an asynchronous forum or community such as Slack or Yammer. Lori Niles-Hoffman, who is a Data Driven Learning Strategist, has experienced "the seismic shift from classroom to digital" in her career and... Continue Reading →

Customer service on Twitter

I've been having a few frustrations recently with regards customer and technical service. If you follow me on Twitter, you've probably already got bored of my increasingly frustrated tweets about the level of service from my domain and web hosting company. Through my frustration with Titan Internet's increasingly poor service and what feels like disregard for the... Continue Reading →

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