Virtual classroom session structure

A lot of us know about how to plan, design and deliver a face to face training session. But what about a virtual classroom session? Here's a quick overview that might give you some ideas: Always teach the basic tools people need to interact, one at a time, as you need them. Usually this is... Continue Reading →

Reading mood and tone of text

Further from my blog about personality in text communication, I'm digging in deeper to the idea of being able to read the digital, or virtual, body language of someone without seeing them face to face. In that last blog post, I shared about someone "knowing me" over instant messaging communication. A CBS News article highlights... Continue Reading →

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