How not to sell a webinar platform

For reasons I won't bore you with, a client needed a Cisco WebEx Training Centre licence really quickly, within a couple of days, so that I could deliver some training for them. I always joke that there's no such thing as a training emergency... well this was more like training urgency! No problem, I thought,... Continue Reading →

Customer service on Twitter

I've been having a few frustrations recently with regards customer and technical service. If you follow me on Twitter, you've probably already got bored of my increasingly frustrated tweets about the level of service from my domain and web hosting company. Through my frustration with Titan Internet's increasingly poor service and what feels like disregard for the... Continue Reading →

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