Action Mapping – summary from Learning Live

These are a few resources from my Learning Live 2014 breakout Inspire session for the Learning Performance Institute.

Action Mapping is an approach for designers to identify the measurable performance outcomes a learner needs to perform on the job.

Read more from creator Cathy Moore:

Examples in the Learning Live Inspire session were from Cathy’s Action Mapping presentation:


Some more resources on my Scoop It page, Does it need to be a training course?

Learning Live 2014 – links to last year

Learning Live is starting to rev it’s engine ahead of it’s September conference in London. Hosted by the Learning Performance Institute, it’s a great conference to attend that’s a little more intimate and, for some, conversational than the Learning Skills Group conferences. I’m sure I shall blog and tweet nearer the time, including the things that are currently in the pipeline about what I shall be doing there.

In the mean time, here’s a look back at my 2013 blogs from the first time I attended Learning Live:

Follow or post more by using the Twitter hashtag #LearningLive and perhaps I shall see you there?

Learning Live Conference 2013 – day two

After coffee and various pastries for those who wished to indulge, the keynote of the LPI conference was due. It was delivered by Spencer Kelly, presenter of technology show BBC Click. Sadly there is no video to see of the keynote, due to restrictions in Spencer Kelly’s BBC contract. 

Ollie shares a link so you can see more about Click if you haven’t watched it before:

Spencer talked through a variety of technology that he’s been able to use or witness, including this robotic looking thing which is actually something to wear in order to be able to keep independent, such as the suit helping you to lift things where you don’t have the strength. Seems very Iron Man like to me!

There was also the augmented reality aps to let you see things very differently indeed:

The BBC Click presenter discussed screens that can bend but are still strong:

There was focus on 3D printing and even 3D drawing…

Spencer did ensure that his delivery was tailored to us as an audience, as Don’s tweet highlights:

More of being brilliant

After the story-based delivery from the after dinner speaker about the Art of Being Brilliant, I decided to go to the session with Andy’s co-author, Andy Whittaker. This link is the video and this link is the book the Andy’s have written:

Andy talked through different types of people, the emotional reaction that surrounds them and how we also shouldn’t judge:

There was advice on how to deal with things and make choices:

We have taken ability to think out of people by creating processes and using technology to do the job for us @ArtOfBrillAndyW #learninglive — Sukhvinder Pabial (@sukhpabial) September 12, 2013

This image on screen created laughter in the session and conversation when it appeared on the tweet screens around the rest of the conference:

Apparently it’s a drawing of scissors, by Andy’s daughter! I liked, but haven’t remembered to act upon, the idea of just being brilliant for four minutes and seeing where that leads to:

Sukh Pabial linked to some other thoughts and resources:

There were some nice quotable lines that we should all think about every now and then:

Was this the right session to attend? It was certainly a popular one, as the room was full.


In the after dinner speech Andy Cope had said that Whittaker’s session would be based more on the science. I didn’t feel that it was. The session was more story-telling, common truths and delivered in an honest, northern stand-up style. I really, really enjoyed it, but it wasn’t quite what I thought it was going to be. In retrospect I wish I had attended one of the other more serious subjects, such as Owen Ferguson’s  on data – but there’s always the videos!

I don’t really know!

The next session I attended was with Neil Denny, all about how much change there is in the world and that old solutions just don’t work any more.

I agreed with what Neil was saying about being more honest with ourselves and what we might be able to do. Captured nicely in these tweets from Henry:

This is a book that Neil had suggested looking at, that focuses on how to lead in this time of constant change.

Neil says that the consultant who advocates the least amount of change in their bid wins the business. He added that this was due to uncertainty about change. I’ve certainly heard a few stories that would back that up!

This tweet summarises the text for the image in the tweet below.

Neil ended his time with links to the League of Not Knowing:

Speaking of uncertainties… I sat next to LPI Business Development Manager Mark Gascoigne who had taken on some techy duties, ensuring that slides were synchronised with the live speech for the video recording!

Neil’s session was summed up, for me, by this tweet from Kate:

Decisions, decisions…

The last session of the day was a really interesting challenge to select between. Craig’s session about compliance I already knew a bit about and also had heard him speak on compliance at Learning Technologies.

Andrew Jacobs I’d already been chatting to during the conference but really wanted to see his session too as the praise was very high. In the end I attended Phil Ray’s session focusing on connecting learning objectives to the business and measuring effectiveness. This is the video of Phil’s session.

Phil started his session with an interesting analogy, asking the audience to get naked! Then ‘training’ the audience in how to get naked, how to unzip, how to undo buttons and so on.  I really liked this take on the idea of “I’ve trained them, but they still aren’t doing what we need/asked/wanted”:

He soon got on to more comfortable ground, with a fully clothed audience, talking about strategy:

Phil talked through the theory of planned behaviour:

Phil’s session focused on what he had learnt in connecting development needs to the business objectives, of gently challenging through questions, and he had some activities for the audience to think about to. This is a link to another of my own blog posts that I tweeted late in the day, after a long discussion with Phil:

Some thoughts:

It was my first Learning Live conference and it certainly won’t be my last! It was different from other’s I’ve attended and I agree, it feels smaller and more intimate. For people new to attending conferences and starting to meet some of the bloggers they follow or people on their Twitter personal learning network, the comments I heard were that it wasn’t intimidating and they felt people were approachable for conversations. Exactly as it should be!

As with most conferences, there was just so much choice of what to attend. Perhaps too much choice with four tracks/themes to select from. The great thing to come out of this though are the videos. So anything I missed on the day I can watch the video of and look at the tweets.

I think next year’s event would hugely benefit from separate Twitter hashtags for the individual sessions. This would make it much easier to follow on/after the day (both for attendees and also people following via the back channel) and to do things like use Storify to bring all the tweets together easier. Something like #LL14 and then #S1 for session one would separate these out as well as have a shorter hashtag than #LearningLive to save a few precious characters!

Lastly, this one isn’t specific to the LPI or Learning Live, it’s across all conferences I’ve attended, including webinars. There is a touchy, challenging issue about speaker quality and slide quality. Whilst I got something out of every session I attended across the two days, I do agree with comments I heard during the conference about the delivery from some and the overly text-based, clip-art ridden slides that lacked visual impact. Is it the responsibility of the conference holder to ‘audition’ and coach people on this? Maybe, because it affects what I get out of a conference. Ultimately though, it’s part of a speakers personal development.

Happy end of conference tweets!

Learning Live Conference 2013 – day one

As a relatively new freelance member of the Learning and Performance Institute team, I was pleased to be invited to the Learning Live Conference in London during September 2013. 

Firstly, Learning Live is now one of the industry events for the Learning and Development community, as per the link in this tweet:

The Training Zone podcast special also features this, as discussed by Kate Graham and Jon Kennard.

Conversation and COLF

I also posted this tweet the day before Learning Live, about L&D trainers moving from instruction to facilitation:

I really enjoyed the conversations with people on this subject, from all different perspectives. One thing that came out of these conversations was an increased understanding of how people are applying what they have learnt and experienced in the Certified Online Learning Facilitator qualification from the LPI – for which I am now one of the Facilitators. Whilst the qualification is about delivering learning in the online classroom and focuses on the skills needed for that, I was impressed by how many people stated that the qualification had either enhanced or completely changed their approach to their training work more generally.

“I’m COLFing everything at work now” was a common comment, about the look and feel of training materials as well as their approach being more learner centred. This gave me even more confidence in what I already knew was an important qualification and also the benefit of understanding how it positively impacts an L&D professional outside of the live online classroom too.

After an opening key note that mentioned the LPI Capability Map on the first, free, half day from LPI Chairman Donald Taylor

…we then went into the first of two sessions.
Performance Consulting

I attended Nigel Harrison’s session about moving from L&D and towards performance support. Click here for the recording, along with slides, of Nigel’s session so that you can watch it yourself.

I chose this session as I’ve been reading Nigel’s book on the subject.

Nigel has written in his book about digging down to find out about the underlying issues and using questioning skills to get there. He also advocates working out the cost to the business of the ‘problem’. Nigel really brings a lot of what I’ve been reading in the book to life and I feel much more value from his work now. He fleshes out the issues with his experiences and I got a lot more from the session than I thought I might. On longer sessions it would also be good to see Nigel covering examples that are ‘smaller’ that the average L&D worker might deal with inside of a department, rather than at the millions of pounds level.

I really liked a lot of the advice that Nigel gave to the L&D population, such as:

Whilst discussing what to do when someone in the business comes to you with a traditional training request, Nigel said:

This is a tweet showing an illustration of the process that Nigel explains in his book:

Nigel did a short demonstration of the kind of questions he would use to open up the issue as part of performance consulting and not just taking the L&D order:

Lastly, some summary advice:

Ideas, ideas, ideas…

I came in towards the end of Sam Burrough’s session about design thinking. This link is for the video, which I will also need to watch the beginning of!  I really liked the concept of Sam’s process and saw some parts of it. I liked the rephrasing of what often gets presented to L&D:

Part of Sam’s session was on needs and insights into the issue being defined, which I observed from two Brightwave staff that were happy to share:

Sam tweeted these, with a lot more detail available on design thinking:


A lot of people were able to stay for the networking dinner and drinks. A chance to unwind and enjoy catching up with or getting to know others, with a little bit of fun too, as Alan Jerram commented on the Training Zone feature (free, you just need to register).

Whilst relaxing with a drink Jane Hart, Andrew Jacobs and I discussed a few things. Firstly, Andrew flashing his gorgeous cuff-links (I do like a bit of Superman goodness)…

…and far more importantly about “moments of truth” in learning. It was something Andrew had been reflecting on for some time and I really enjoyed delving into the difference between a learning need, being taught something, the coaching conversation and that moment of realisation, when something clicks.

Andrew has since blogged about this and I look forward to more of the discussion.

Donald introduced the after dinner speaker:

The speaker was Andy Cope, who was co-written the book The Art of Being Brilliant (blog post on that coming soon!).

Andy had a few things to say that made us think and chuckle:

Although not everyone thought so!

He also talked about the “Can we fix it? Yes we can!” mantra of Bob the Builder:

I loved the calling out of doing things the same way as normal:

Andy finished with not only a round of applause and this thought:

More on day two to come soon…

Learning Live in London

I am looking forward to attending Learning Live this week, hosted by the Learning Performance Institute. It’s the September L&D gathering in London.

There are various sessions and workshops to attend on a number of different subjects. I will be blogging and tweeting about those I attend.

You can follow all the tweets from the conference with the hashtag #LearningLive – and this link will take you to my tweets about Learning Live.

The other part of Learning Live is the exhibition. The LPI have a stand there. Myself and my colleagues will be available to speak to about the Certified Online Learning Facilitator course and qualification that we deliver for the LPI.

Here’s my tweet about some research into opinions on conferences:

I look forward to seeing you there or catching up with you online if you can’t make it in person.