Soft skills gap – do appraisals really work for identification?

I was the guest speaker on the Bray Leino Learning webinar, “Identifying and Closing Soft Skills Gaps.” You can watch the recording here.

handsondesk.png

Appraisals are often used in organisations to review achievement and also look forward to goal setting for the coming year, which should include identifying all sorts of skills gap and how to close them. You can read a brief history of performance management here to get more of a background.

There are some that suggest the annual performance appraisal is a dying process. This includes Josh Bersin in his LinkedIn article, “Are Performance Appraisals Doomed?“.

The negative look at appraisals

In this article from Personnel Today, data from the Corporate Executive Board (now Gartner) showed that “the average manager spends more than 200 hours a year on activities related to performance reviews, but a staggering 90% of HR leaders feel the process does not yield accurate information”.

This Harvard Business Review article commented on the fitness of purpose for the future of business, that appraisals had a “heavy emphasis on financial rewards and punishments and their end-of-year structure, they hold people accountable for past behaviour at the expense of improving current performance and grooming talent for the future, both of which are critical for organisations’ long-term survival”.

Are manager’s supporting the learner?

Moving away from the debate of appraisals and whether they are fit for purpose any more, a recent webinar with Lentum Learning Transfer Software and Lever Transfer of Learning highlighted results from their 2017 Learning Transfer Research (due to be published very soon).

The webinar included these results:

lt4.png

Above shows the steep drop from what is learned initially to sustaining that learning for longer term performance in the workplace, as reported by L&D survey respondents globally.

Lentum and Lever highlight that this is a significant issue in the investment of resources into L&D programmes without significantly showing change in workplace performance.

Additionally, this data was telling about manager support:

lt5

A staggering 46% of respondents stated that manager’s were not involved in supporting the learning transfer, and therefore work improvement, of their direct reports.

This post from 70:20:10 framework champion Charles Jennings writes about research that shows “managers who set clear objectives, explain their expectations, and clearly set out how they plan to measure performance have teams that outperform others by almost 20%.”

A great Training Journal blog from Paul Matthews of People Alchemy states that “the delegate should be sent back from the course with a list of actions and goals that will deliver on the desired, paid-for business outcomes. That is the core purpose of learning transfer.”

With this information it seems absolute madness that more organisations don’t have these processes, approaches and, probably most importantly, culture as part of their business. Why wouldn’t you want to improve performance by 20%? If your managers are spending 200 hours (or over five weeks!) a year on performance reviews, why wouldn’t you want to see the pay off from that time?

Is the problem that manager’s are too busy? Is it that they don’t see anything to do with ‘learning’ as their job? Do L&D do a poor job of uniting learning to performance? It’s yes to all of them, and many, many more elements involved too.

Harold Jarche, on his blog, states that ““We have come to a point where organisations can no longer leave learning to their HR or training departments. Being able to understand emerging situations, see patterns, and co-solve problems are essential business skills. Learning is the work.”

What can we do about identifying and closing the soft skills gap?

You can join us on the webinar on Wednesday 26th April 2pm UK time, 11pm AEST, 9am EST, and discuss further!

Watch recording

identifying-and-closing-soft-

Leave a Reply